Privacy Policy
At Overachiever Shop, we take your data protection seriously. This privacy policy explains how we collect, use, and protect your personal information.
1. Data Controller
Overachiever Shop is the data controller for the processing of your personal information. We comply with the EU General Data Protection Regulation (GDPR) and Danish data protection legislation.
Overachiever Shop
Email: support@overachiever.dk
2. What Information Do We Collect?
We collect the following types of personal information:
Information you provide to us:
- Name and contact information (email, phone, address)
- Delivery address
- Payment information (securely handled by our payment provider)
- Order history
- Communication with customer service
Information we collect automatically:
- IP address and geographic location
- Browser type and device information
- Cookies and similar technologies
- Browsing behavior on our website
3. Purpose and Legal Basis
We use your personal information for the following purposes:
To process and deliver your order. Legal basis: Contract fulfillment.
To answer your questions and provide support. Legal basis: Legitimate interest.
To send newsletters and offers (only with your consent). Legal basis: Consent.
To analyze and improve our website and services. Legal basis: Legitimate interest.
To comply with legal requirements (e.g., accounting). Legal basis: Legal obligation.
4. Data Sharing
We only share your personal information with:
- Suppliers and shipping companies (only what is necessary for delivery)
- Payment providers (e.g., Stripe, PayPal)
- IT providers who help operate the website
- Public authorities (by legal requirement)
We never sell your personal information to third parties.
5. Transfer to Third Countries
Some of our data processors may be located outside the EU/EEA. In such cases, we ensure that there are appropriate security measures, such as the EU Commission's standard contractual clauses.
6. Data Retention
We only retain your personal information for as long as necessary:
- Order information: 5 years (accounting requirements)
- Marketing: Until you withdraw your consent
- User accounts: Until you delete your account
7. Your Rights
You have the following rights under GDPR:
- Right of access: You can find out what personal information we process about you.
- Right to rectification: You can have incorrect information corrected.
- Right to erasure: You can have your information deleted if it is no longer necessary.
- Right to restriction: You can restrict the processing of your information.
- Right to data portability: You can get your information in a structured format.
- Right to object: You can object to processing based on legitimate interest.
- Right to withdraw consent: You can withdraw your consent at any time.
To exercise your rights, contact us at support@overachiever.dk.
8. Cookies
We use cookies to improve your user experience. You can read more about our use of cookies in our cookie banner, which is displayed on your first visit. You can change your cookie preferences at any time.
9. Security
We have implemented appropriate technical and organizational security measures to protect your personal information from loss, misuse, and unauthorized access. This includes encryption, secure servers, and access control.
10. Changes to Privacy Policy
We reserve the right to update this privacy policy. Significant changes will be communicated via email or notice on the website.
11. Complaint to Data Authority
If you believe we are not processing your personal information correctly, you have the right to file a complaint with the Data Protection Authority:
Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
Email: dt@datatilsynet.dk
Phone: +45 33 19 32 00
12. Contact Us
If you have questions about this privacy policy or our processing of your personal information, you are always welcome to contact us:
Overachiever Shop
Email: support@overachiever.dk